Frequently Asked Questions
Everything you need to know about shopping with The Red Squirrel.
How long does shipping take?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return label.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our delivery services to more countries soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.
Are your products sustainably sourced?
At The Red Squirrel, we prioritize ethical sourcing and work closely with suppliers who meet our high standards for quality and sustainability.